GUEST RELATIONSHIP MANAGEMENT

Customised communications that drive revenue

Your guests want to be friends and friends are generally loyal. Guest relationship management (GRM) enables you to communicate directly with guests to build personal relationships, before, during and after their stay. It will make your guests feel special.

m-hospitality’s state of the art GRM uses patented algorithms and machine-learning technology to identify and segment personas within your data. This presents an unrivalled opportunity to cross-sell services to guests, to make their experience even more of a pleasure and to target specific segments with tailored offers. It will also encourage guests to spend more during their stay.

We will help you create customised marketing messages that can be integrated with your PMS, delivered by email, text, viber or WhatsApp. This will ensure communications are targeted, cost-effective and provide the results you want.

We will work with you to create customised message templates and content to ensure your communications are targeted, cost-effective and provide the results you want.

Why Guest Relationship Management?

  • Enhance guest experiences
  • Build ongoing relationships
  • Increase guest spend
  • Drive return visitors
TALK TO OUR TEAM TODAY ABOUT IMPLEMENTING AN EFFECTIVE GRM SYSTEM

Pre-Stay

  • Dreaming & Planning
  • Personalized Booking Confirmation
  • Pre check-in Welcome Message
  • Design Guest Experience Message
  • Guest Preferences Update

During Stay

  • Personalized Outlet and Services Offer
  • Reservation Pass & Thank You Message
  • Activities & Events Message
  • Local Activities & Custom Message
  • Short Feedback & Invite to Share

Post-Stay

  • Thank You and Satisfaction Feedback
  • Re-engagement Message
  • Experience Reminders
  • Share Hotel News
  • Personalized & Exclusive Offers

Contact Us!

If you're considering m-hospitality or just want more information, we're happy to answer all your questions. Just click Get in Touch!

m-hospitality Europe

  • email:
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  • Phone:
    +30 210 9600 988
  • Address:
    36 Vouliagmenis Avenue, Hellinikon, Athens, Greece, 16777

m-hospitality ME

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